Note: Wireless MAC filtering of the router or security settings of the router (Firewall) may be enabled on the router. You may need to upgrade the firmware of your router or contact your Internet Service Provider for further help. If both devices still cannot connect to the wireless network, the issue may be from your wireless router. Wait for 10 seconds and then turn it back on. Restart your wireless router by turning it off. If the other device is also unable to connect to the network, follow these steps: If running the Network Troubleshooter does not fix your issue, you can test a different device (laptop or mobile device) and connect to the same wireless network you are trying to connect to.
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